Frequently Asked Questions
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Our FAQ
Click on each question below to learn more.
Yard Access
We need access to all areas that are scheduled for mowing service. If you have a locked gate, please be sure it’s unlocked on your service day. If it must remain locked, we suggest a combination lock so that you can provide us with the code. If we’re unable to access any area of the property for any reason, we must skip that area until your next service. We’re unable to send a crew back or issue any refunds for not mowing an area that was inaccessible for any reason.
What Services Do You Offer?
We offer a variety of services including:
- Mowing
- Mulching
- Aerating
- Fall Clean-ups
- Spring Clean-ups
- Planting
- Seeding
- Stump Grinding
- Gutter Cleaning
- Gutter Repairs
- Gutter Cover Installation
Pets
Please leave your pets inside on your service day. We cannot service any yard where a pet is outside. We ask that you please pick up any toys, bones, and pet droppings before your regular service day.
Yard Debris
We ask that you please clear your yard of any obstructions, toys, hoses, dog leads, etc., before your regular mowing service day. We make every effort to move obstructions from our work area so that we don’t damage your property and our equipment, or cause any injury to our mowing crew.
What Day Will You Mow My Lawn?
We work in certain neighborhoods on certain days. We’ll let you know what your regularly scheduled service day is. We reserve the right to adjust that day as necessary. If we need to adjust your regular service day on a permanent basis (not due to weather), we’ll let you know what your new regular service day is. We cannot guarantee what time of the day your service will occur.
Do You Mow My Lawn When It is Wet?
We make that determination based on a number of factors. We never want to cause damage to the turf. Many times we can adjust equipment & speed so that we can mow in wet conditions. Other times we may determine that we need to skip services for that day and mow on the next day that weather permits.
What if Something on My Property is Damaged?
If there is any damage to your property, please contact us immediately within 48 hours so that we can speak with the crew that was on-site and remedy the damage in a timely fashion at our expense. We will not honor any requests for repairs or damage that we were not made aware of and allowed to correct beforehand. If we’re unable to repair the damage that we caused, we’ll make arrangements to hire a qualified professional.
Rain Delays & Holidays
In order to keep everything on time, we must keep a tight mowing schedule. If we suspect that a lot of rain is coming or a holiday is about to arrive, we may adjust your regular service day. We make that determination ourselves. This could result in us mowing your yard the day BEFORE or the day AFTER your regularly scheduled day. If you’d ever like us to skip your mowing service for any reason, you must notify us at least 24 hours before your regular service day. We also use Saturdays as make-up days if necessary.
Schedule Changes & Skips
If you’d like to skip or adjust your service for any reason, you must notify us at least 24 hours before your regularly scheduled service. After a service skip, we’ll resume service the following week. Our mowing crews will NOT make a determination of whether or not your lawn should be cut. You must make that determination and let us know by phone or email.
What if I'm Not Satisfied with a Service?
All of our services are guaranteed. If you’re unhappy with a service for any reason, please contact the office right away so that we can discuss it with you. You can reach out by phone or email for a quick reply. Depending on the issue we will do one of the following:
- Have a supervisor out to see and correct the problem
- Send the crew back to fix the issue
- Correct the issue during your next scheduled service
How Do I Join the Gutter Cleaning Program?
- Call us at 585-497-5111 or email us at ConteLawnCare@gmail.com, to let us know you’d like to join
- We’ll collect your contact and payment info
- You’ll be billed the quoted price + tax
- Sit back, relax, and enjoy
How Exactly Do You Clean Gutters?
Unlike so many other companies in our area, we HAND CLEAN every gutter that we work on. We work from ladders and from your roof. Debris is collected in a bucket and then bagged upon job completion. Many companies use blowers or hoses to “blast” everything out of your gutters. This results in a mess on your siding, windows, walkways, and vehicles, so you’re left with a mess and gutters that aren’t even very clean! Our method takes more time, but we know it’s done right!
How Much Is Gutter Cleaning?
Pricing is based on some factors including the size of the home, the linear footage of gutters, single or 2-story homes, and whether there are any difficult terrain features. In most cases, we can provide a quote over the phone or by email. Quotes are finalized once we look at the property in person.
How Do I Know Gutter Work Was Performed?
- You’ll receive a call and/or email with a 2-day service window.
- We leave a door hanger at your home with the date and time of service.
- We leave a customized Gutter Report upon completion.
- Our trucks are equipped with GPS tracking, so we know exactly where each truck is and for how long.
- We have a 5-STAR reputation. We’ve done thousands of jobs in the area. We’re among the most reviewed & best-reviewed companies in the area!
How Does Gutter Scheduling Work?
Once you’ve joined, you don’t have to worry about scheduling at all! Your gutter team will be out during the Spring service window and the Fall service window to clean your gutters. We’ll call and/or email you with a 2-day service window for when we’ll be out. No need to be home for the service to occur.
Are You Insured?
Yes, we are fully insured. We carry General Liability Insurance, Workers Compensation Insurance, and NYS Disability Insurance for our entire team.
Can You Store a Card on File for Autopayment?
Yes! We can securely store your credit card information within the QuickBooks Software.
What Methods of Payment Do You Accept?
We accept all major credit cards, checks, and cash.
Can I Pay Online?
Yes! We invoice with QuickBooks Software. You can conveniently pay for service directly through the emailed invoice. Your convenience is our priority, and this is one of the reasons why you should work with Conte Lawn Care instead of another company.
Why Should We Work with Conte Lawn Care Instead of Another Company?
You should work with us because we always put our customers and our team first. You’ll find that our pricing is honest and reasonable, the quality of our work is impeccable, and our customer service is always top-notch. We’re proud to have hundreds of highly satisfied clients and to be among the most and best-reviewed local companies in the area.
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