If you’d like to skip or adjust your service for any reason, you must notify us at least 24 hours before your regularly scheduled service. After a service skip, we’ll resume service the following week. Our mowing crews will NOT make a determination of whether or not your lawn should be cut. You must make that determination and let us know by phone or email. You’ll receive a credit to your account for the skipped service. Credits will be applied toward your next month of mowing service OR you can use your credit towards any of our other services offered. We do NOT offer any cash refunds for skipped services. If you notify us that you’d like us to skip service but we’ve already arrived, we must charge you for the service.