We need access to all areas that are scheduled for mowing service. If you have a locked gate, please be sure it’s unlocked on your service day. If it must remain locked, we suggest a combination lock so that you can provide us with the code. If we’re unable to access any area of the property for any reason, we must skip that area until your next service. We’re unable to send a crew back or issue any refunds for not mowing an area that was inaccessible for any reason.